Returns

Returns
Our return policy is in effect for 30 days after delivery. If 30 days have passed since your purchase, we will be unable offer you a refund or exchange without exception.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are not refundable.

To complete your return, we require a receipt or proof of purchase. Please provide a copy of our invoice to you that you will have received when you made your original purchase.

Refunds
Once your return is received your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days. Business days do not include Saturday or Sunday. Our processing time begins, when we receive the product at our premises.

Late or missing refunds (if applicable)
If you haven’t received a refund after 10 business days, first check your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund , please contact us at customer.services@ofat.co.uk

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, an e-gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.